Returns & Refunds Policy
Due to the nature of our products and for hygiene and health protection reasons, DEFINED does not accept returns of any products that have been opened, unsealed or used.
If you wish to cancel an eligible online order, you must notify us within 14 days of receiving your order. Any product being returned must remain unopened, unused and in its original sealed condition.
Once a product has been opened or its seal has been removed, it cannot be returned due to hygiene and health protection reasons.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photographs of the item and packaging.
Where required, we will arrange an appropriate replacement or refund.